With the original receipt
Within 30 days of purchase, we will gladly exchange unused merchandise or issue a refund based on your original method of payment.
Without the original store receipt
We reserve the right to limit or refuse to accept the return of certain products and non-receipted items.
Prohibited Returns
Returns of clearance items and items marked "online-only" are prohibited. Clearance items may be exchanged if in original condition, with the original receipt. Items marked Final Sale are not eligible for return or exchange.
Issues with your order?
If you received damaged, broken or defective merchandise or have an issue with your order, please contact us at 1-513-244-44116, Monday–Friday, 10:00 a.m.– 5:00 p.m. EST before returning it. You may also email us at roarstore.msj.edu or stop by the store to speak with us about your purchase.
